About Us

about upper crust cleaning

Upper Crust Cleaning Co. is licensed, bonded, & insured.

Our Goals:

  • To provide the best customer service possible
  • To ensure that each client’s unique needs are met
  • To promote an inclusive workplace and help the community

What Makes Us Different:

  • Better Value : We charge less & do more than franchise cleaning companies
  • Consistency : Clients get the same house cleaner & we show up on time every time with regular service
  • House Previews : Marie will personally walk through your home to evaluate all of your cleaning needs and also helps her give an accurate price estimate
  • Honesty : All employees are background checked and meet a stringent training program before being assigned client homes
  • Client Worksheet : A client worksheet is made for every client depicting their individual needs. This includes pet’s names and what the protocol is for them while cleaning
  • Quality Service Guarantee* : Our expections are greater than that of our clients. If you are not happy with your service the cleaning is free
  • Our Employees : Upper Crust Cleaning Co. has an excellent retention rate and that ensures that you the client gets the consistency and quality you deserve
  • Personalized Service : Unlike franchise companies, we devise a cleaning plan that works for you & your budget
  • Referral Rewards : We have wonderful referral program. We offer a $50 referral reward for qualified referrals. See our Rewards Program

*See our Quality Service Guarantee

History

The company began in 1996 with Marie Stone as the sole owner and operator. Over the next couple years her client base grew to such demand that she was able to hire personnel. She implemented her quality cleaning style while maintaining high business ethics and expectations in mind at all times.

The company has grown significantly with all of her customer base serviced on a regular basis. 95% of the customer base has resulted in referrals through existing clients. What does this mean for you? This means a company you can count on. Upper Crust Cleaning Co. produces strong, trusting relationships with its existing clients while providing excellent customer service.

I pride my company on retaining  the small business feel while continually growing my client base.”

– Marie Stone, Owner

Upper Crust Cleaning Co. supplies all cleaning products which saves you, the consumer, both time and money while ensuring use of proper cleaners where needed. Our top-grade products are non-commercial, with a partiality toward “green cleaning.”

A completely “green” product line is also available that is made here in the Pacific Northwest. These cleaners are completely “eco” friendly and are great for those with sensitivity and allergen issues. Our vacuums all utilize a HEPA filtration system.

Each client’s home is assessed and a price estimate is given based on weekly, bi-weekly, or monthly service. All cost estimates are free and there are no contracts to sign.

*One time and deep cleanings may be charged at a slightly higher rate.
*Monthly service indicates every 4th week
*3 hr minimum is required for all services